Refund policy
Returns & Refund Policy
We of course do our very best to ensure that the product we dispatch is correct and is of highest quality and we hope that you will love every purchase with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us within 7 days of receiving the product. We don’t offer re-dispatch of required size. In such cases, we will add the paid order value in customer’s Sobhagia Sales Credit wallet at www.mentoronline.co for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. In case of COD order,the refunded amount will be issued as Store Credit, which can be utilized for future purchases on mentoronline.co. Alternatively, you may request a Bank Transfer by providing your bank details. Please ensure that the details that you enter are correct. ‘Sobhagia Sales’ will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient. It's important to note that Shipping and COD charges are non-refundable. Store credit and coupon discounts used on canceled orders won't be refunded. Store credit is valid for one-time use only. Once store credit have been utilized in a transaction, they are considered non-refundable. Once applied, they cannot be reverted or adjusted in the case of a refund.Also, if ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 7 days of receiving the product. A customer can share snapshots on customercare.sob@sportking.co.in. If the variation or defect found genuine by our quality team, then we will refund the payment in your bank account/card or source account or add the paid value in customer’s Sobhagia sales Credit wallet for further purchases on our website as per customer choice. In case of any issues related to a manufacturing defect after using the product, the customer has to approach us within 30 days along with the product snapshots from the receipt of delivery. A customer can share snapshots on customercare.sob@sportking.co.in. Customer can place the return request by log in to his Sobhagia sales account, under the your orders section or by calling us at our helpline no – +91 8288837277 and also customer can email us at customercare.sob@sportking.co.in
There are few things, which customer needs to make sure before returning the product.
(1) Your item must be unused and in the same condition that you received it.
(2) The item must be in the original packaging.
(3) All brand tags should be intact.
If we found the product has not been returned in the resalable condition, we reserve the right to refuse the Return/Refund. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges also incurred in sending the product to you and bear the costs of returning it to us. Once we received the product at our warehouse then we will further process of refund in bank account or Sobhagia sales Credit wallet after being satisfied that the product is unused, tags intact, and not damaged. Further, it is made clear that the return of the product ordered by the customer shall be the discretion of the company/ seller and in case the Returned product is found to be different then what was ordered then there shall be no return as well as refund. The seller shall take no responsibility of the product, and the return shall only be at the discretion of the company/ seller. In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift. Normally return process will take 7 to 10 business days. In case of return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in the form of credit in your Sobhagia sales Credit account. However, return request will not be considered more than once. You can return the product(s) to the following address: Sportking Industries, Village Sahnewal Kurd, G.T. Road, Ludhiana – 141120.
Cancellation or Modification
You can cancel order only before we have processed your order. You can do so by contacting to our customer care at +91 8288837277.If the order is already processed for shipping than we won’t be able to cancel it. You cannot modify the size, color or shipping address of your order
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare.sob@sportking.co.in.
Refund in case of Order Cancellation
If you had placed order by selecting Cash on delivery option, there is no amount to refund because you haven’t paid for that. And if you have placed the order by using Credit/Debit card or Net banking then In such cases, we will add the paid order value in customer’s Sobhagia sales Credit wallet at www.mentoronline.co for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. Shipping charges won’t be refunded if order processed for dispatch.